Courion Tip – Multiple New Targets and Ticketing information

You must know ahead of time that the workflows are supposed to have the same targets. And I am only talking about password resets, but the key is knowing that the workflows we are touching have the same targets.

  • Whenever you add a new target, and you update your targetting info, save yourself grief and do it in alphabetical order.
  • Simply do a copy (and I DO mean “Control-C”) of the Target Status on your ticketing settings, go to the workflow you are updating, and do a paste “Control V”
  • That simple? Yes. I am completely stunned how long a text string is stored in the copy/paste buffer – I probably have more targets than you, and have never had an issue. BUT, please verify this yourself – do a password change using the workflow you just modified and a test account that has accounts on every target & then verify your ticketing information.

One “gotcha” that we ran across – sometimes you do this, and in your ticketing table, you’ll start seeing “%PMM Gateway…..Native Status%” {that’s from memory, so it may not be exactly right, but you will know when you see it} type entries for the target status. Well, pay attention to those. That is tell you – first of all – that you have fewer targets for that workflow than you did in the one you copied from. I said up front that you have to know that they have the same targets. Secondly, it tells you which target is missing! It’s right in there, just after the Gateway…

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Posted November 13, 2010 by mmdmurphy in Courion Tip

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