courion tip – help desk workflow   Leave a comment

It finally occured to me that we could incorporate a random password generator into th support staff password workflow. This saves them thinking up one, or using someone else gemerator and we have some control over what is used.
The code I am using uses an array – so I took out all vowels to prevent accidentally spelling something. I also took out the number one, the letter l (both of which could be visually confused), the number 0, the letter O (same reason). And, since our rules don’t require it, all upper case letters and symbols.
The results are good so far – it meets our rules + the help desk can reliable read it to the caller.
Implemented as a custom macro


Posted May 30, 2010 by mmdmurphy in Courion Tip

Tagged with

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: